What happened to customer service?

[guitar007]

I believe in second chances. I'm not above having an off day myself. However...the damage done is now I'm not confident in the service I will receive if anything goes wrong after the purchase. I'm still on the fence on this one.

I too believe in second chances--especially since I've been on both sides of this equation. But I totally see why you're on the fence & that's why it's important to me to maintain common courtesy. In other words, when answering the same tech support question or parroting a product description(as clearly seen on the website) for the thirtyleventh time, I simply pretend it's the first. Because for the guy on the other end of the phone, it may be. There's a reason they call that rule "golden"...

Fido is not just blowing smoke either. I can testify (in a court of law if I have to) that Fido's the man! He's super helpful and in my experiences with him...has always had a great attitude.

I think if you’re in business to today….and want to stay in business…you have to take Fido’s approach. Although it's hard to forget his name…what people will remember is the experience of doing business with him. Congrats on having the right attitude!!


I should probalby make this clear...it wasn't MetroAmp. They're cool!

[jerrydyer]

this is a quote from a man with a guilty conscience.

Quiet you! Or I'll tell everyone about that chubby you had after blasting the Marsha on Saturday...oh...wait...

I think anyone who can read knows I have the utmost respect for the kings of that sort of thing. Dave Freidman, Mark Cameron etc. I have a different angle anyways.
what is it about you that makes me think of W C Feilds?

[Scumback Speakers]

what is it about you that makes me think of W C Feilds?

Because I don't drink water because fish f**k in it?

Where's the Tecates and hot dogs?

[jerrydyer]

somewhere between your place and mine. Let me know the next time you have something cool going on up in yer neck of the woods. Im just down the road a spell.

[Scumback Speakers]

I'll be driving right by you on Saturday to Tone Merchants at noon. I've got tests to do with attenuators, cabs, etc.

I still have a few hot dogs and buns left. Want me to bring them? I'm all out of beer, though.

[demonufo]

I believe in second chances. I'm not above having an off day myself. However...the damage done is now I'm not confident in the service I will receive if anything goes wrong after the purchase. I'm still on the fence on this one.

I too believe in second chances--especially since I've been on both sides of this equation. But I totally see why you're on the fence & that's why it's important to me to maintain common courtesy. In other words, when answering the same tech support question or parroting a product description(as clearly seen on the website) for the thirtyleventh time, I simply pretend it's the first. Because for the guy on the other end of the phone, it may be. There's a reason they call that rule "golden"...

Fido is not just blowing smoke either. I can testify (in a court of law if I have to) that Fido's the man! He's super helpful and in my experiences with him...has always had a great attitude.

I think if you’re in business to today….and want to stay in business…you have to take Fido’s approach. Although it's hard to forget his name…what people will remember is the experience of doing business with him. Congrats on having the right attitude!!


I should probalby make this clear...it wasn't MetroAmp. They're cool!

Heheh! Fido must be a saint, he's even patient with me!!!!!

Good call not to name and shame when it's a solitary experience, but I am curious as to the nature of the question though? (Veil it if you may, just interested in seeing just how unreasonable the seller is/may be.)

[jerrydyer]

saturday morning I am playing with a little group at my church. Hopefully none of them post here otherwise I ll be ousted from that band. What time at tone merchants?

[Scumback Speakers]

I'm going down there before 1pm but plan to be there a couple of hours.

[jbzoso2002]

I must also say Fido is very good at what he does.

Thanks Dude!

Jimmy

[NY Chief]

.. or Im buying something and Im waiting for SOME fucking communication as to where my item is (which is exactly whats happening as I write this), its like once the transaction closes, BANG!! Silencioso!!.

Just happened to me, too. Bought replacement seat covers for the vette from a company advertised as being in Texas. Transaction went through then never a word about ship info. I sent a number of emails, opened a dispute and still nothing. Two weeks later I get an email from the dispute team with ship info, "Covers have been shipped from CHINA and are en route". I finally got them and a WEEK later I get a email from the seller. Sorry for the inconvinience. I specifically ignored the Chinese companies and bought from Texas to avoid something like this. I blasted the seller for not being forthright about the manufacturing location (to no avail).

... "Cone Of Silence" (remember Maxwell Smart?? )

And don't call me Chief!! ...ohh, wait...hold that thought....

[fillmore nyc]

And don't call me Chief!! ...ohh, wait...hold that thought....

I dunno why but I always thought "99" woulda been ah-ight in CFM pumps and some white satin lingerie...

[jerryjg]

And don't call me Chief!! ...ohh, wait...hold that thought....

I dunno why but I always thought "99" woulda been ah-ight in CFM pumps and some white satin lingerie...

Hell, as far as *I'm concerned, YOU'D be allright in pumps and White satin lingere.

[jbzoso2002]

I just got off the phone with a.... music parts vendor.
Thats all Ill say right now, but I got the cold sholder for sure.

I placed my order Fri night and waited untill yesterday to
call about my order. Well dummy me I forgot it was a holiday
because I worked. He answered and said its a holiday and
USPS is closed and I politely apologised and waited all day
for a USPS ship email amd never got one so I called today.

He answered the phone and before I finish my sentence
he said "If I get one more call today,....yesterday was
A HOLIDAY!" I said "Yes but today wasnt." then in a very
rude tone he says "your order shipped and you will get an
email later." So I said sorry to bother you and he hung up on
me before I finished what I was saying.

I wish I called before I placed my order, cause there wouldnt
have been one.

I for one dont go for that kind of attitude from someone that I
just spent over $138 with.

Once I get my stuff there will be another call thats for sure.

What a jackoff!

Jimmy

[fillmore nyc]

And don't call me Chief!! ...ohh, wait...hold that thought....

I dunno why but I always thought "99" woulda been ah-ight in CFM pumps and some white satin lingerie...

Hell, as far as *I'm concerned, YOU'D be allright in pumps and White satin lingere.

If you're into 6'4", 260lbs, fully tattooed, then Im just yer type...

I just got off the phone with a.... music parts vendor.
Thats all Ill say right now, but I got the cold sholder for sure.

I placed my order Fri night and waited untill yesterday to
call about my order. Well dummy me I forgot it was a holiday
because I worked. He answered and said its a holiday and
USPS is closed and I politely apologised and waited all day
for a USPS ship email amd never got one so I called today.

He answered the phone and before I finish my sentence
he said "If I get one more call today,....yesterday was
A HOLIDAY!" I said "Yes but today wasnt." then in a very
rude tone he says "your order shipped and you will get an
email later." So I said sorry to bother you and he hung up on
me before I finished what I was saying.

I wish I called before I placed my order, cause there wouldnt
have been one.

I for one dont go for that kind of attitude from someone that I
just spent over $138 with.

Once I get my stuff there will be another call thats for sure.

What a jackoff!

Jimmy

Thats really unbelievable, bro. If it was on a credit card, I'd cancel the order. You can always find shit elsewhere, but to deal with some jerkoff like that?? Fuck him in plain English.

[Scumback Speakers]

Huh...ok this time I know it wasn't me. I was emailing international clients on Sunday night to tell them that I forgot it was a holiday Monday and I'd get there shipments out on Tuesday. So that made today pretty effing busy, to say the least..