Computer Browsers can't get online

mightymike · Post by **mightymike** » Fri Feb 15, 2008 7:24 am

Email works, and updates work as long as a browser is not involved.

This is on a different computer. (My Girlfriends)

She has no AV or Spyware programs.

Her kid goes on myspace and hacks.

when I try to launch IE, it quickly goes to res://webhelper.dlll/dnsserror....

Then it says. This website wants to run the following add-on: 'Shell Doc and Control Library' from 'Microsoft Corporation'. If you trust click here.

At this point I might have to use my computer to download Spyware doctor and a good AV software, burn it to cd to get it to her comp.

MacGaden · Post by **MacGaden** » Fri Feb 15, 2008 8:10 am

Check the proxy settings, they might be wrong, or auto config has made an error.
Check the Firewall settings.. This is XP ?

Also download Firefox to see if it runs, to check if it

myfoot · Post by **myfoot** » Fri Feb 15, 2008 8:12 am

See if you can start the computer in safe mode with networking. If you can you can open your browser (hopefully) and go to http://housecall.trendmicro.com/ and do an online virus/spyware scan..good luck

mightymike · Post by **mightymike** » Fri Feb 15, 2008 8:36 am

I'll try your Ideas.

Netscape won't work either.

I just downloaded Spyware Doctor with Antivirus which cleaned my comp which was really infected lastweek, when my girlfriends daughter when on myspace from my comp. I also got a free AV software from CNet, and am burning both to a cd to install on her comp.

Thanks for the help

St August · Post by **St August** » Fri Feb 15, 2008 9:02 am

get rid of it all Mike Dump and reformat , then educate the users on how to keep it cleaned up...

mightymike · Post by **mightymike** » Fri Feb 15, 2008 11:04 am

Checked the ports, and installed the SpywareDoctor, which detected nothing bad.

I was able to get online in safe mode

I'm doing the housecall scan now.

MacGaden · Post by **MacGaden** » Fri Feb 15, 2008 12:08 pm

Check this: http://amazingtechs.com/index.php?showt ... ntry171658

myfoot · Post by **myfoot** » Fri Feb 15, 2008 12:27 pm

Interesting link MacGaden, I'll have to keep that one in mind.

mightymike · Post by **mightymike** » Sat Feb 16, 2008 12:32 pm

Too bad nobody helped the guy.

I opened up Network Diagnotics for Win XP,
and here's what it said.

"Windows cannot connect to the internet using HTTP,HTTPS, or FTP. This is probably caused by Firewall settings on this computer

Check the firewall settings for the HTTP port (80), HTTPS port (443), and FTP port (21).

You might need to contact your ISP or manufacturer of you firewall software."

mightymike · Post by **mightymike** » Sat Feb 16, 2008 12:34 pm

I aslso uninststalled PC Config which is a port forwarding program her son installed. I have a feeling it changed something.

myfoot · Post by **myfoot** » Sat Feb 16, 2008 1:29 pm

Do you have a router? If you do restart that . Usually you have to power off for 30 seconds or so and then reset it by pushing in a little button with a ball point pen or toothpick to reset it back to the original settings.

MacGaden · Post by **MacGaden** » Sat Feb 16, 2008 1:33 pm

mightymike wrote:I aslso uninststalled PC Config which is a port forwarding program her son installed. I have a feeling it changed something.

Nuke and pave.. It

mightymike · Post by **mightymike** » Sat Feb 16, 2008 4:00 pm

Yes I have a wireless router.(Well my girlfriend does) I posting this from my laptop, which is getting online through that router. So I know it's working. Her comp is wired directly to it, my comp has the wireless to it.

Nuke and pave option is looking better. Is there a way to just reinstall IE.

She also had that Norton Internet Security 2006 which couldn't totally get uninstalled. It needs a password.

Nuke and Pave may end up being what I have to do here. Damn!

MacGaden · Post by **MacGaden** » Sat Feb 16, 2008 4:23 pm

You can download it from Microsoft, but since Netscape won

45auto · Post by **45auto** » Mon Feb 18, 2008 5:10 pm

sad but true, windows & formatting go together like peas & carrots...